Please check the following:
- Verify that there is at least one agent online and that he/she is assigned to the skill defined in the engagement.
- Is the campaign is published and running?
- Is the engagement is saved and/or enabled. Make sure that you are belong to the campaign’s target audience?
- Make sure that you are testing from a targeted webpage location.
- Make sure that you are exhibiting the targeted behavior.
- Live Assist Tag: Verify that the tag is deployed on all your web pages.
- Overlapping Engagements: Engagements can not physically overlap each other on the webpage. If you've configured overlapping engagements, the visitor will see only one of them.
Comments are disabled on these articles if you require help contact: firstname.lastname@example.org