The Tenant Admin must have a CRM Licence to provision and use CRM Organisations within that Tenant.
The Live Assist account associated with a CRM Organization is linked to the Tenant Administrator account used to initially provision the organisation. The CRM Licence must not be revoked for the Tenant Admin as this will render that user unable to access the CaféX Administration Portal to manage the Live Assist settings.
This will also remain true even if a CRM Licence is granted back to the Tenant Administrator. In the event of this scenario, please contact firstname.lastname@example.org to request restoration of access.
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