Is it possible to hide the chat button on the consumer-facing page when no agent is available? Richard Morgan March 29, 2017 06:27 Updated Follow Yes, this can be configured by an administrator in the Live Assist Engagement Portal. Comments are disabled on these articles if you require help contact: firstname.lastname@example.org Related articles Is it possible to detect the availability status of agents, and use this information to enable or disable the consumer-facing chat functionality? Multi-engagement Campaigns How to Enable Chat on Your Site Is the co-browse feature limited to the page where the chat is taking place? Live Assist for 365 availability on Microsoft AppSource Comments 0 comments Article is closed for comments.