Is it possible to hide the chat button on the consumer-facing page when no agent is available? Richard Morgan March 29, 2017 06:27 Updated Follow Yes, this can be configured by an administrator in the Live Assist Engagement Portal. Comments are disabled on these articles if you require help contact: firstname.lastname@example.org Related articles Is it possible to detect the availability status of agents, and use this information to enable or disable the consumer-facing chat functionality? Is the co-browse feature limited to the page where the chat is taking place? What are the options for chat overflow management? For example, if the customer is experiencing an excessive wait time, can they be routed to an alternative response channel? Multi-engagement Campaigns How to Enable Chat on Your Site Comments 0 comments Article is closed for comments.