How is case information handled in the Live Assist for Dynamics 365 solution? Richard Morgan March 29, 2017 06:19 Updated Follow Customer case information is maintained within MS Dynamics 365. Comments are disabled on these articles if you require help contact: firstname.lastname@example.org Related articles Will all chat transcripts be stored within Dynamics 365? Will Live Assist run in all Dynamics 365 online regions and languages? What languages are supported? How to View the Activity Record for a Chat in USD How to Escalate a Chat to a Support Case How to Transfer a Chat Comments 0 comments Article is closed for comments.