How is case information handled in the Live Assist for Dynamics 365 solution? Richard Morgan March 29, 2017 06:19 Updated Follow Customer case information is maintained within MS Dynamics 365. Comments are disabled on these articles if you require help contact: email@example.com Related articles Will all chat transcripts be stored within Dynamics 365? How to Escalate a Chat to a Support Case CafeX Announces Availability of Live Assist for Microsoft Dynamics 365 V1 GA Release Notes - 14th March 2017 How does the system architecture address reliability and failover? Comments 0 comments Article is closed for comments.