Full Mode is a feature of the agent widget that allows an agent to make a conversation full-screen in a new tab or window. This article describes how to use it.
Note: Full Mode is a feature of our legacy Chat engagement platform. It is not yet present in our modern Messaging engagement platform.
To activate full mode, click on "Expand" button in the upper right corner of the agent widget.
Full mode will open the conversation in a new tab.
Click the "Collapse" button to return the widget to embedded mode.