Supervisor Chats within the Engagement Portal
How are agents assigned to chat sessions within Dynamics 365?
Agent availability status
Requesting Chat Transcripts with an agent
Enabling an offline survey for when your agents are offline
What chat distribution routing schemes are available?
Can the customer see how many other customers are in queue ahead of them?

Can the customer see how many other customers are in queue ahead of them?

March 04, 2022 05:21
Updated

Chat

Yes. System messages can provide insight into estimated wait times, the current queue size and their place in the queue. For more information about making this information available to customers, see: Automatic Messages

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