After pushing a new version of our package through Microsoft AppSource, we have identified an issue with Live Assist for Microsoft Dynamics 365 that could impact your ability to upgrade from V2 to V3.
Some customers may experience a failure to upgrade to V3. In the event of a failure, all functionality and data in your instance will be unaffected and your V2 instance will continue to work as designed.
We are working directly with Microsoft to resolve the issue and will notify you as soon as a is fix in place. In the meantime, we recommend that you postpone upgrading to V3.
Status updates will be posted here and you’ll receive an email once the issue is resolved. If you need further information, or if there’s anything else we can help with, please reach out to your CaféX account manager or the Support Team at anytime.
We apologize for any inconvenience caused and are working to restore the upgrade as quickly as possible.
Update 22nd January 2018
We have identified the issue, are working on a resolution and hope to be in a position to publish to Microsoft AppSource by Wednesday this week.
Update 25th January 2018
A new package has been published to Microsoft AppSource. We are working with Microsoft to expedite the process and will post an update here as soon as it's available.
Update 29th January 2018
This issue has been resolved in V3.0.1 which is now available on Microsoft AppSource.
V3 introduces a new chat activity form containing extra context information. Post upgrade customer's agents may see an error accessing existing chat activities This is caused by Dynamics caching the form from V2. The issue is easilly resolved by customer's agents clearing their browser cache so that Dynamics loads the new form.
If you experience any issues please reach out to the support team.