As part of the process of provisioning Live Assist to a Microsoft Dynamics 365, an email address is required such that email notifications can be sent to that address when the provisioning process has completed. There are two ways in which Live Assist can be provisioned on an Organization, namely:
- Add Web-only support initially, then optionally followed by a second round of provisioning if Unified Service Desk (USD) support is required.
- Add both Web and USD support in one step.
If the first route is taken, an email notification is sent on both occasions as each provisioning step completes. However, it should be noted that the email notification for the completion of USD provisioning will be sent to the email address specified when the Web-only support was provisioned initially.
In the second case, only one email notification will be sent when both Web and USD provisioning has completed.