Please check the following:
- Verify that there is at least one agent online and that he/she is assigned to the skill defined in the engagement.
- Is the campaign is published and running?
- Is the engagement is saved and/or enabled. You must belong to the campaign’s target audience.
- Are you testing from a targeted webpage location?
- Are you exhibiting the targeted behavior?
- Live Assist Tag: Verify that the tag is deployed on all your web pages.
- Overlapping Engagements: Engagements can not physically overlap each other on the webpage. If you've configured overlapping engagements, the visitor will see only one of them.