Please check the following:
- Verify that there is at least one agent online and that they are assigned to the skill defined in the engagement.
- Is the campaign published and running?
- Is the engagement saved and/or enabled? You must belong to the campaign’s target audience.
- Are you testing from a targeted webpage location?
- Are you exhibiting the targeted behavior?
- Live Assist Tag: Verify that the tag is deployed on all your web pages.
- Overlapping Engagements: Engagements can not physically overlap each other on the webpage. If you've configured overlapping engagements, the visitor will see only one of them.