How do I route chats to the correct agent?
Can different agents be configured to handle different numbers of concurrent chats?
What are campaigns?
Where are campaigns configured and administered?
How are campaign results tracked?
Setting the hours of activity of a Campaign
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How are campaign results tracked?

March 04, 2022 05:24
Updated

Chat

Campaign results are visible within the Live Assist Engagement Portal, and include Engagements per Goal Type, Conversion Rates, Goals Achieved, and Conversions after chats.

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