This is an important notice for all Customers, Partners and trial users of CafeX Live Assist for Dynamics 365. Effective immediately, we are changing our technical support policy for this product. Please read below for details on these changes.
- Technical support is self-service driven via the Live Assist for Dynamics 365 Knowledge Base.
- A user must have an active paid subscription license in order to receive assistance from a CafeX support agent. Without a paid subscription, CafeX will not monitor or respond to requests sent by email, web or chat.
- Users with active paid subscription licenses can request help from a CafeX agent as explained in this article on Getting Support.
- The support process is unchanged for Customers and Partners with active support contracts.
If you are a user of CafeX Live Assist for Dynamics 365 who wishes to purchase subscription licenses or Premium support, please send an email to: Sales@cafex.com.