Live Assist for Microsoft Dynamics 365 was previously available as a USD package including the following:
- Live Assist components
- References and relationships to default Microsoft Dynamics entities, for example Contacts, Cases, and KB Articles
The Live Assist for Microsoft Dynamics 365 Unified Interface USD package only contains Live Assist components, and the relationships between them. This use of only Live Assist components prevents configuration issues or conflicts. It means that some features are not available until customers configure them manually, if they choose to.