This article identifies what features are honoured on the Agent Workspace - Night Vision settings and which configuration items will not affect the Dynamics agent widget.
Night Vision Features |
Honoured |
|
Close inactive conversations after X time ℹ See note #1
|
✓ |
| Response time status |
❌ |
|
Agent state ℹ See note #2
|
❌ |
| Queue options (Automatic Conversation Distribution) |
✓ |
|
Co-browse ℹ See note #3
|
❌ |
|
File sharing ℹ See note #4
|
✓ |
Notes:
-
Response time status - This config item is not honoured. Instead, all incoming messages mark a conversation as ‘unresponded’ with a time indicating the oldest unresponded message.
-
Agent state - This config item is not honoured. The only states available to agents are online and away and agents will generally be marked as online after login.
3. Co-browse - This config item is not honoured as Live Assist uses a different co-browse mechanism.
4. File sharing - This config item is honoured via the file share available option above the messaging window.