Support, Service Status & Tech Talk

Live Assist Support

• Installation Minimum User Requirements
• Account Expiry
• Getting Support
• Service Status
• Installing from Incognito
• Scheduled Maintenance Notifications

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Issues

• Live Assist for Microsoft Dynamics 365: Upgrade Issue, 25th April 2018

Tech Talk

• Feature Update: Upcoming UX Enhancements in Oct 2018
• Feature Update: Using the Name and Email from a Pre-Chat Survey
• Reporting on and Analysing Live Assist Data
• Feature Update: File Transfer
• Supporting Multilingual Websites