Support, Service Status & Tech Talk

Live Assist Support

• Live Assist Agent Chat Panel not loading in Unified Interface Applications
• Installation Minimum User Requirements
• Account Expiry
• Getting Support
• Service Status
• Installing from Incognito

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Tech Talk

• Automatically Associating Unauthenticated Visitors
• Reporting on Agent Activity
• Feature Update: Upcoming UX Enhancements in Oct 2018
• Feature Update: Using the Name and Email from a Pre-Chat Survey
• Reporting on and Analysing Live Assist Data
• Supporting Multilingual Websites