Learn how to get help from our support team.
- Contacting Support
- If you are on a free trial or interested in Live Assist for Dynamics 365
- If you have an active subscription
- Viewing Tickets
- Response Targets
- Customer Satisfaction
Contacting Support
If you are on a free trial or are interested in Live Assist for Dynamics 365
Contact us by email at global-sales@cba-japan.com and we will be pleased to assist you.
- Ask questions about our product
- Activate a subscription
- Enable additional features on a free trial
- Request support
You can also submit our contact form to request information, if you prefer.
For quick assistance with basic support and sales inquiries, engage with our messaging bot, Cobi. Simply click the We can help button located on the right-hand side of our product website to initiate a conversation.
If you have an active subscription
We are committed to the success of our customers. Our support team is available 24/7, even on public holidays. Our support team communicates in English.
- Contact them by email at support@liveassistfor365.com, OR
- Sign in to the support portal and click on Submit a request in the upper right of the page, to submit an online ticket
Depending on the nature of your issue, the support team are likely to ask for the following items. If you can provide this information when you open your ticket it will help resolve your issue more quickly.
- A description of the issue and context
- How the issue is affecting you
- Your expectation of the behavior
- Steps to reproduce the issue
- Screenshots, if your issue appears in the user interface
- Browser or USD Console Logs
Viewing tickets
To view your existing tickets, log into the support center. Click on the profile icon in the upper right corner of the page. Then click My requests in the menu that appears.
Response targets
We make every possible effort to respond to all support tickets within one hour.
Response time for a support ticket is the time:
- Starting when we receive a proper support ticket from a customer with a valid subscription,
- Ending when the customer receives notification that the support ticket has been logged.
Customer Satisfaction
On ticket resolution, you will receive a short email to ask that you rate our support and submit any related comments. We appreciate any feedback as it helps us to improve our support services.