How to Log in to the Engagement Portal

You can access the Engagement Portal in two different ways:

• Through the Live Assist Admin Portal, or
• Through the Live Assist Settings App in Dynamics

Option 1: Through the Live Assist Admin Portal

1. Open the Live Assist Admin Portal. (Learn how)
2. In the top left-hand corner, hover over the "Links" heading and click on Engagement Portal.
   

Option 2: Through the Live Assist Settings App in Dynamics

1. Click on your current app name at the top left corner. This will open the applications menu.
2. Click on Live Assist Settings.
3. Click on Supervisor Console.
   

If you're logging in to the Engagement Portal for the first time, then you should see a screen similar to the one below.