Modifying the stock Engagement Window Image

1. Go to your Campaign
2. Click in your Engagement Window
3. Add a new Engagement window, you are not able to disable the stock image in the default engagement.
4. Click the + button
   
5. Deselect the Image Checkbox to disable the photo
   
6. Click Select to Edit the stock image:
   • to choose from another image from the gallery:
     
   • or enter a custom URL:
     
7. Click Save, and publish your engagement

See Also:

• Adding the Agent profile photo to the chat on a per-agent basis
• Adding a custom logo to the chat window