To enable chat and co-browse, the Live Assist tag must be present on all pages of your website that you require to be chat and co-browse enabled.
For details of how to find your Live Assist tag, see: How to Enable Chat on your site
The Live Assist tag can be included across your website in the following ways:
- Add the tag to each page
- Add the tag to a master template
- Use a tag manager
Add the tag to each page
You can add the Live Assist tag to the individual pages of your website. This approach may be most suitable for small websites with only a few pages to manage, which do not use a content management system.
Add the tag to a master template
Some content management systems may allow you to add the Live Assist tag to a master template file for your website. This loads the tag automatically into any page built using the template.
Use a tag manager
Some tag managers optimize or reduce the tags that they manage. This can cause the Live Assist tag to fail. If your Live Assist tag is failing, test setting the tag manager to load a remote script-file from elsewhere on your website, rather than letting it manage the script. Include the Live Assist tag in the remote script-file to allow it to load unaltered.
Using a tag management system can slow down the performance of your website if the Live Assist tag is loaded after many other tags. Test this by placing the Live Assist tag early in the loading sequence.