Developer Guides

Architecture

• Security - IP address blocking & targeting.
• How do you load balance traffic on servers and sites via the cloud architecture?
• How does the system architecture address reliability and failover?
• Won't the additional complexity introduced by a cloud architecture cause latency issues?

Developer APIs

• Agent Activity Reporting API
• Chat Queue Statistics API
• Agent-Message Chat API
• Visitor Contextual Information - API
• Introduction to Live Assist Bots
• Shortcode Co-Browse - API

See all 8 articles

Analytics

• Engagement Window Events
• Using JS to Enable Analytics Event-Tracking

Mobile

• Mobile Introduction
• Live Assist for 365 and iOS SDK
• Adding Live Assist to an existing Android Application class
• Live Assist for 365 Android SDK

Integrations

• Adding Live Assist to Popular Content Management Platforms
• Customizing the Engagement Button
• Creating Entities for Chat Activity Auto Association

Web Integration

• Updating Live Assist Tags
• Masking HTML elements and stopping agent interactions during co-browse
• Managing the Live Assist tag
• HTML and CSS Co-browse Restrictions

Authentication

• High Level Software Architecture: Authenticated Interactions with OAuth 2.0
• High Level Software Architecture: Authenticated Interactions with OAuth 2.0—Prerequisites
• High Level Software Architecture: Authenticated Interactions with OAuth 2.0—How It Works
• High Level Software Architecture: Authenticated Interactions with OAuth 2.0—Detailed API
• Authenticated Visitors in the Dynamics Customer Portal
• Authenticated Visitors (Non-MS Portals)

See all 7 articles

Miscellaneous

• What level of coding is required to enable Live Assist for Dynamics 365?
• How to Find Your Dynamics365 Organization ID
• Single Page Application Support

USD Extensibility

• Adding buttons to the Chat Activity in USD
• Live Assist for USD - Events
• USD – Chat Control Actions and Events
• Live Assist for USD - Action Calls
• Live Assist for USD - Extensibility
• What are the risks of the USD additions breaking existing USD customizations?

See all 8 articles

Chat Bots Overview

• Start Developing Live Assist Bots
• Connect Your Existing Chat Bots to Live Assist
• Bot Agent Connector—API
• Creating a Direct Line Channel Connector
• Bot Escalation SDK - Context Service
• Bot Escalation SDK - Advanced - Chat Activities

Chat Bot - As An Agent - C#

• C# Bot as an Agent—Azure Web App Bot (Quick start)
• C# Bot as an Agent—Azure Function Bot (Quick Start)
• Configuring your Engagements for Chat Bots

Chat Bot - As An Enabler - C#

• Bot Escalation SDK - .NET - API
• C# Bot as an Enabler—Azure Web App Bot (Quick Start)
• C# Bot as an Enabler adding Context Service - Azure Web App Bot (Quick start)
• C# Bot as an Enabler—Azure Function Bot (Quick start)
• C# Bot as an Enabler adding Context Service - Azure Function Bot - (Quick start)

Chat Bot - As An Agent - NodeJS

• NodeJS Bot Agent Connector—Azure Web App Bot (Quick Start Guide)
• NodeJS Bot Agent Connector - Azure Functions Bot (Quick Start Guide)
• QnA Maker Bot with Transfer to Live Assist - NodeJS Sample

Chat Bot - As An Enabler - NodeJS

• NodeJS Bot As An Enabler - Azure Web App Bot - Context Service
• Bot Escalation SDK - JavaScript - API
• NodeJS Bot As An Enabler - Azure Web App Bot (Quick Start)
• NodeJS Escalation API - Bot Context Data Handling