Developer Guides

Architecture

• Security - IP address blocking & targeting
• How do you load balance traffic on servers and sites via the cloud architecture?
• How does the system architecture address reliability and failover?
• Won't the additional complexity introduced by a cloud architecture cause latency issues?

Developer APIs

• Chat Server API
• Agent Activity Reporting API
• Chat Queue Statistics API
• Agent-Message Chat API
• Visitor Contextual Information - API
• Introduction to Live Assist Bots

See all 9 articles

Analytics

• Engagement Window Events
• Using JS to Enable Analytics Event-Tracking

Mobile

• Mobile Introduction
• Live Assist for 365 and iOS SDK
• Adding Live Assist to an existing Android Application class
• Live Assist for 365 Android SDK

Integrations

• WhatsApp Business Integration
• Apple Messages for Business Integration
• Email Connect Quick Start
• Twilio SMS Quick Start
• WeChat Quick Start
• Adding Live Assist to Popular Content Management Platforms

See all 8 articles

Web Integration

• Updating Live Assist Tags
• Masking HTML elements and stopping agent interactions during co-browse
• Managing the Live Assist tag
• HTML and CSS Co-browse Restrictions

Authentication

• Setting up Authenticated Chats for Messaging (Microsoft Power App Portals)
• High Level Software Architecture: Authenticated Interactions with OAuth 2.0
• High Level Software Architecture: Authenticated Interactions with OAuth 2.0—Prerequisites
• High Level Software Architecture: Authenticated Interactions with OAuth 2.0—How It Works
• High Level Software Architecture: Authenticated Interactions with OAuth 2.0—Detailed API
• Authenticated Visitors in the Dynamics Customer Portal

See all 9 articles

Miscellaneous

• What level of coding is required to enable Live Assist for Dynamics 365?
• How to Find Your Dynamics365 Organization ID
• Single Page Application Support

USD Extensibility

• USD Chat - Engagement Attributes Event
• Capturing USD Logs
• Introduction to USD
• USD setup
• Unified Interface—migration scenarios
• USD events lifecycle

See all 16 articles

Chat Bots Overview

• Creating a Routing Bot
• Creating a Post-conversation Survey Bot
• Deploying a Bot
• Start Developing Live Assist Bots
• Connect Your Existing Chat Bots to Live Assist
• Bot Agent Connector—API

See all 9 articles

Chat Bot - As An Agent - C#

• C# Azure QnA Bot v4 with Live Assist "Bot as an Agent" integration
• C# Azure Web App Bot v3 as an Agent - (Quick start)
• C# Azure Function Bot v3 as an Agent— (Quick Start)
• Building a Bot as An Agent—C#
• Configuring your Engagements for Chat Bots

Chat Bot - As An Enabler - C#

• Bot Escalation SDK - .NET - API
• C# Azure Web App Bot v3 as an Enabler— (Quick Start)
• C# Azure Web App Bot v4 as an Enabler adding Context Service and Chat Activity (Quick start)
• C# Azure Function Bot v3 as an Enabler— (Quick start)
• C# Azure Function Bot v3 as an Enabler adding Context Service - (Quick start)

Chat Bot - As An Agent - NodeJS

• NodeJS Bot Agent Connector—Azure Web App Bot (Quick Start Guide)
• NodeJS Bot Agent Connector - Azure Functions Bot (Quick Start Guide)

Chat Bot - As An Enabler - NodeJS

• NodeJS Bot As An Enabler - Azure Web App Bot - Context Service
• Bot Escalation SDK - JavaScript - API
• NodeJS Bot As An Enabler - Azure Web App Bot (Quick Start)
• NodeJS Escalation API - Bot Context Data Handling