If you are developing bots as agents on a production organization, be aware that the bot may answer any chats that are started, unless the User to allocated to a Skill Group within the Engagement Portal, then set up an engagement that routes to this skill.
- In the Engagement Portal, create a new Skill called BotSkill:
- Allocate the skill to the Bot User:
- Assign the BotSkill to the Engagement:
- Create a Skill Group MySkill and assign it to one of your human agents, to receive the transfer.