Agent Activity reporting—this feature is in preview. To enable this feature, contact your Live Assist for Microsoft Dynamics 365 Account Manager. See: Agent Activity Reporting API
Previously: while an agent is typing into a chat session, as a second chat is auto-accepted, the focus changes to that chat. Now:an agent can continue typing in an existing chat while a second chat loads in the background.
In the Unified Interface, a visitor's name now populates correctly into the chat panel.