Buying Live Assist for Dynamics 365 subscriptions If you are buying or updating your subscription, see: Buying and adding a subscription.
No longer, displaying duplicate lines from the chat transcript Previously, if you use transcript storage, if an agent opens multiple tabs when viewing a chat transcript, the line of transcript appear multiple times for each open tab. Now, the chat transcript displays correctly.
Redaction no longer fires erroneously Previously, if two chats end at similar times, they may be redacted erroneously. The chat transcripts are not linked to the chat activity, causing them to appear redacted in the Microsoft Dynamics 365 interface. Now, chats ending at similar times do not cause Live Assist for Dynamics 365 to redact the chat.