New package update
- Live Assist CRM Package 3.5.0 is now available.
See: Upgrading to the latest version of Live Assist
User Experience Updates
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USD Unified Interface.
With this release, Live Assist now supports running in USD when Unified Interface is enabled.
See: USD Extensibility-
USD trials no longer work out of the box.
Once Live Assist USD is installed, the user needs to follow the instructions on the knowledge base to start configuring LA into the rest of the customer's USD setup.
See: USD Extensibility -
Customers wanting to use Unified Interface in USD need to migrate their own customizations—they can layer in Live Assist 3.5.0 when it is convenient for them to do so.
See: Unified Interface CRM Package
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- Date and time display.
Date and time values displayed in the Chat Application, Context Panel, and Transcripts now conform to the date and time formatting preferences of the user in Dynamics.