Live Assist is available to integrate with Dynamics 365 in all online regions; it is not co-located with Dynamics 365 data centers.
Live Assist infrastructure is hosted in advanced, best-of-breed Microsoft Azure data centers adhering to the highest industry standards of quality, reliability, security, and availability to deliver service 24 hours a day, 365 days a year.
The following languages are supported and are subject to change.
Note: The Customer widget in this table refers to the chat widget embedded on customer portals, which consumers use to chat with agents.
| Widget | Supported Languages |
|---|---|
| Agent Widget | Chinese (Simplified), Danish, English (US), Finnish, French, German, Indonesian, Italian, Japanese, Korean, Portuguese (Brazil), Romanian, Russian, Spanish, Turkish, Vietnamese |
| Customer Widget | Arabic, Bulgarian, Chinese (Simplified), Chinese (Traditional Hong Kong), Chinese (Traditional Taiwan), Croatian, Czech, Danish, Dutch, English (UK), English (US), Estonian, Finnish, French, French (Canada), German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malaysian, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Spanish (Latin America), Swedish, Thai, Turkish, Ukrainian, Vietnamese |
Supported Languages and Country Codes
| Language and Country | Country Code |
|---|---|
| Arabic - United Arab Emirates | ar-AE |
| Bulgarian - Bulgaria | bg-BG |
| Chinese - China (Simplified Chinese) | zh-CN |
| Chinese - Hong Kong SAR (Traditional Chinese) | zh-HK |
| Chinese - Taiwan (Traditional Chinese) | zh-TW |
| Croatian - Croatia | hr-HR |
| Czech - Czech Republic | cs-CZ |
| Danish - Denmark | da-DK |
| Dutch - The Netherlands | nl-NL |
| English - United Kingdom | en-UK |
| English - United States | en-US |
| Estonian - Estonia | et-EE |
| Finnish - Finland | fi-FI |
| French - Canada | fr-CA |
| French - France | fr-FR |
| German - Germany | de-DE |
| Greek - Greece | el-GR |
| Hebrew - Israel | he-IL |
| Hindi - India | hi-IN |
| Hungarian - Hungary | hu-HU |
| Indonesian - Indonesia | id-ID |
| Italian - Italy | it-IT |
| Japanese - Japan | ja-JP |
| Korean - Korea | ko-KR |
| Latvian - Latvia | lv-LV |
| Lithuanian - Lithuania | lt-LT |
| Macedonian - FYROM | mk-MK |
| Malay - Malaysia | ms-MY |
| Norwegian (Bokmål) - Norway | nb-NO |
| Polish - Poland | pl-PL |
| Portuguese - Brazil | pt-BR |
| Portuguese - Portugal | pt-PT |
| Romanian - Romania | ro-RO |
| Russian - Russia | ru-RU |
| Serbian (Cyrillic) - Serbia | Cy-sr-SP |
| Slovak - Slovakia | sk-SK |
| Slovenian - Slovenia | sl-SI |
| Spanish - appropriate for the Latin America and Caribbean region | es-419 |
| Spanish - Spain | es-ES |
| Swedish - Sweden | sv-SE |
| Thai - Thailand | th-TH |
| Turkish - Turkey | tr-TR |
| Ukrainian - Ukraine | uk-UA |
| Vietnamese - Vietnam | vi-VN |