If you have campaigns with offline surveys, your visitors' responses are sent to the email address you provided when Live Assist for Microsoft Dynamics 365 was installed.
Chat transcripts are sent to your visitors as if they were sent from this address too.
Contact Support if you would like to change the following:
- A change to target email address and name field for your offline surveys.
- A change to the sender's email address and name field for chat transcript.
Provide details of your Dynamics 365 organisation and the alternative email address to use.
- You must inform us if you create a new post chat survey using the default settings because your organization's original defaults are set.
- If your email domain has SPF we may be unable to send transcript emails of your domain unless you include
_spf.server.lon.liveperson.neton your domain SPF record.