Campaign Features and Functionality
- Access Lists for sites that can use your visitor chat client
- Can an agent see what the customer is typing in the chat window before they hit "Send"?
- Does an agent or supervisor have any visibility into how visitors are engaging with the chat system?
- How does the Live Assist user experience differ between the Dynamics 365 web client and the Unified Service Desk (USD)?
- How does the system associate a chat customer with a contact record in Dynamics 365?