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  1. Live Assist for 365 Support
  2. Campaign Management
  3. Campaign Features and Functionality

Campaign Features and Functionality

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  • Access Lists for sites that can use your visitor chat client
  • Can an agent see what the customer is typing in the chat window before they hit "Send"?
  • Does an agent or supervisor have any visibility into how visitors are engaging with the chat system?
  • How does the Live Assist user experience differ between the Dynamics 365 web client and the Unified Service Desk (USD)?
  • How does the system associate a chat customer with a contact record in Dynamics 365?
Live Assist for 365 Support