Live Assist has both Chat and Messaging services, and the configuration depends on which services are being used. Each service being used requires a Channel Provider Configuration entry in the Channel Integration Framework (CIF v1).
The configuration options are:
- Configuring Live Assist for Chat only
- Configuring Live Assist for Messaging only
- Configuring Live Assist for both Chat and Messaging
To configure the Unified Service Desk Agent Widget URL for Messaging, please see this article: Configuring Messaging in USD Agent Widget