Getting Started
Introduction
- What is Live Assist for Microsoft Dynamics 365 Powered by CaféX?
- What are some key features of Live Assist for Dynamics 365?
- Live Assist for Dynamics 365—minimum requirements
- Starting a trial
- Dos and Don'ts
- Accessing the Live Assist Demo Site
Co-browse
- How does the Live Assist co-browsing feature work?
- Can an agent push a document to a customer during a co-browse session?
- Is the co-browse feature limited to the page where the chat is taking place?
- Live Assist Co-browse vs. Desktop Sharing
- Is it possible to record the history of co-browsing and document push?
- Does the co-browse feature allow an agent to manipulate a customer's device remotely?