Your Dynamics 365 installation comes with an add-on allowing your customers to seek support on a modern external-facing business website hosted in Microsoft Azure.
To create your Microsoft customer portal, please refer to Create a site with Power Pages.
Once you're ready to put your portal in front of customers, they can use it to:
- Create a profile
- Access the knowledge base
- Participate in forum discussions
- Open a support ticket
Live Assist integrates with the knowledge base referencing the articles below: