Once you have provisioned your customer portal application , you can take advantage of Live Assist's knowledge base search integration . This feature allows an agent to share content from the knowledge base with a few simple clicks.
Important: If you are using Microsoft Unified Interface the Live Assist Knowledge Base Search feature is not available to agents.
Before an agent can do that, the feature must be enabled by an administrator.
The Microsoft Dynamics 365 Docs Site provides steps for: Set up knowledge management and these should be used to configured your Knowledge Base with details of your customer Portal.
