Live Assist for Microsoft Dynamics 365 clients access the service using a set of dynamic domains and addresses.
Configure your firewall and other hardware and software protection to allow outbound traffic from your network to these URLs on ports 80 and 443. The services do not require other open ports. Add all the service URLs and IP addresses to your access control list, to ensure that the Live Assist service is available.
Configure your firewall to allow WebSocket connections to establish. As WebSockets may hold their connection for longer than normal web browsing, your firewall must not close or timeout the connections for any reason.
Use the following top level domains to construct an access control list. These are necessary to gain access to the Live Assist service and allow connectivity to your engagement portal and the chat.
Live Assist for Microsoft Dynamics 365 allocates dynamic IP addresses to its services. It is not possible to provide an accurate set of IP addresses for all components within the Knowledge Base. If your firewall cannot accept top level domains please Contact Support to provide you more information.
The following certificate providers maintain the service certificates:
Use the Certificate Revocation Lists (CRL) and the Online Certificate Status Protocols (OCSP) of the following providers:
If you are using Edge or the Unified Service Desk, include the following URLs in the Trusted Sites List, under the Security Zone Settings of your Internet Settings.
Important: Live Assist for Dynamics 365 has discontinued support of Internet Explorer 11. See: Internet Explorer 11 - End of Life
If you need further assistance, Contact Support for us to work with your IT teams to provide the information.