Microsoft 365 apps and services will no longer support Internet Explorer 11 (IE 11) and will move to support the new Microsoft Edge. By November 30th, 2020, the Microsoft team’s web app will no longer support IE 11. By August 17th, 2021, the remaining Microsoft 365 apps and services will no longer support IE 11. This means customers still using IE11 will have a degraded experience or will be unable to connect to Microsoft 365 apps and services. As such, Live Assist for Dynamics 365 is discontinuing support of IE11 in line with the above dates, as we don’t want our customers to be negatively impacted by this change.
For more information, please see the Microsoft announcement here.