August 17, 2021: Support is now unavailable for Live Assist for Dynamics 365 on Internet Explorer 11 (IE 11). Additionally, you should expect no new features when accessing Live Assist on IE 11. To get the best Live Assist experience, we recommend using one of our supported browsers. See: Platform and browser support.
For more information, please see Microsoft's announcement here.
This article was originally published on September 25, 2020.
Microsoft 365 apps and services will no longer support Internet Explorer 11 (IE 11) and will move to support the new Microsoft Edge. By November 30th, 2020, the Microsoft team’s web app will no longer support IE 11. By August 17th, 2021, the remaining Microsoft 365 apps and services will no longer support IE 11. This means customers still using IE11 will have a degraded experience or will be unable to connect to Microsoft 365 apps and services. As such, Live Assist for Dynamics 365 is discontinuing support of IE11 in line with the above dates, as we don’t want our customers to be negatively impacted by this change.