CBA is performing essential infrastructure maintenance in all regions during March 2024.
During the maintenance periods for each region below, CBA will perform backend maintenance on Live Assist for Dynamics 365.
- EU - Monday, 11th Mar 2024. Time: 19:30 UTC. Duration: 4 hours
- NA - Friday, 15th Mar 2024. Time: 11:00 UTC. Duration: 4 hours
- AP - Monday, 18th Mar 2024. Time: 12:00 UTC. Duration: 4 hours
The schedule and progress will be available on: https://status.liveassistfor365.com
Contact Support if you have any questions.
Service impact
During each maintenance period for a region, services will generally remain up and we expect very short, if any service outages.
After the maintenance is done, we recommend that any agents that use USD clear their local client cache and then re-load and re-login to their client.