We at CBA are pleased to announce that Generative AI is now available for our Messaging platform customers. Generative AI is a form of machine learning that allows computers to create a variety of new content like never before, from images to poetry, a list of pros and cons, and new product designs. It expedites and optimizes the business and creative processes by not having to start with a blank page or canvas. With this cutting-edge technology trend businesses can drive efficiency and effectiveness in new ways. However, while generative models are exciting, they also pose safety, security, and ethics challenges, especially in regulated industries.
We’re focused on helping our customer brands get the most out of generative AI and large language models safely, especially in a time when not doing so means you risk falling behind competitors that do. Our partnership with LivePerson allows us to do this for you.
How does this work?
At a high level, the consumer’s query is passed to KnowledgeAI, which uses its advanced search methods to retrieve the most relevant answers from your knowledge base. If you are wondering what KnowledgeAI is, please refer to this LivePerson article for a small overview. Those answers —along with some conversation context—are then passed to the LLM service for enrichment, to craft a final answer. That’s Generative AI at work. The end result is an answer that’s accurate, contextually relevant, and natural. In short, enriched answers.
To see what we mean, let’s check out a few examples in an automated conversation with a bot.
Here’s a regular answer that’s helpful:
But here is a more enriched answer:
Overall, the results are smarter, warmer, and better. And the experience, well, human-like.
You can use KnowledgeAI’s answer enrichment service to safely and effectively take advantage of the unparalleled capabilities of Generative AI within our trusted Conversational AI platform. Reap better business outcomes with our Trustworthy AI. How this will be achieved is described at LivePerson's article Trustworthy Generative AI for the enterprise.
Note: We also provide professional & consulting services to help build a solution for you. If you require further information, please contact us at support@liveassistfor365.com.