We aim for Live Assist for Dynamics 365 (LAD365) to provide the best engagement experience for consumers and organizations. We constantly improve Live Assist to use the most up-to-date technology and tools. This article explains the currently supported platforms and browsers.
Guidelines for visitors
The latest version of the following browsers is supported for visitors.
| Chat | Co-browse | Voice and Video Escalation | |
|---|---|---|---|
| Windows 10/11 | |||
| Google Chrome | Yes | Yes | Yes |
| Microsoft Edge* | Yes | Yes | Yes |
| Mozilla Firefox | Yes | Yes | Yes |
| MacOS | |||
| Safari | Yes | Yes | Yes |
| Google Chrome | Yes | Yes | Yes |
| Mozilla Firefox | Yes | Yes | Yes |
| Android | |||
| Google Chrome | Yes | Yes | No |
| Native SDK | Yes | Yes | No |
| iOS | |||
| Safari | Yes | Yes | No |
| Native SDK | Yes | Yes | No |
*Microsoft Edge based on Chromium is supported. Prior non-Chromium versions of Microsoft Edge have been deprecated by Microsoft and are no longer supported by Live Assist.
See also:
Unsupported Browsers for Visitors
Live Assist does not support the following browsers, due to experience or security reasons. If visitors use one of the following browsers to view your website, Live Assist may not display any engagements or chat buttons:
- Internet Explorer
- Line browsers
- Mobile Device Browsers other than those listed above
Live Assist Workspace and Agent Widget Requirements
The following browsers are supported for Agents, Agent Managers, Admins, and Campaign Managers.
| Chat and Co-browse | Voice and Video Escalation | Admin Portal | |
|---|---|---|---|
| Windows 10/11 | |||
|
USD (4.1+) Google Chrome* |
Yes | Yes *** | Yes |
|
USD (4.1+) Microsoft Edge based on Chromium** |
Yes | Yes | Yes |
|
Web Client Google Chrome |
Yes**** | Yes | Yes |
|
Web Client Microsoft Edge based on Chromium |
Yes | Yes | Yes |
|
Web Client Mozilla Firefox |
No | No | Yes |
| MacOS | |||
| Google Chrome | Yes**** | Yes | Yes |
| Safari | No | No | Yes |
*Enabling Chrome process hosting type is required
**Enabling Edge WebView2 process hosting type is required
*** Enabling ChromeEnableMediaStream is required
**** Cobrowse fails to load on affected Chrome versions
Important: Microsoft Channel Integration Framework only supports Microsoft Edge and Google Chrome. See Dynamics 365 Customer Engagement Readme.
See also: Latest Testing Report - 25 March 2025
Microsoft Dynamics 365 Requirements
Live Assist seamlessly integrates with the Unified Service Desk (USD) Version 2.2 and later, and the Online Version 8.2 and later.
See the following more specific sample system requirements from Microsoft:
- Administering Dynamics 365: Supported web browsers and mobile devices (Microsoft)
- Unified Service Desk system requirements (Microsoft)
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Important: Live Assist for Dynamics 365 no longer supports Internet Explorer 11. See: Internet Explorer 11 - End of Life