The Live Assist platform aims to provide the best engagement experience for consumers and organizations. Live Assist constantly advances in its technology, and always uses the most up-to-date innovative tools.
Guidelines for visitors
- Visitors use one of the latest browser versions of the following supported:
| Chat | Co-browse | Voice and Video Escalation | |
|---|---|---|---|
| Windows 7+ | |||
| Google Chrome | Yes | Yes | Yes |
| Mozilla Firefox | Yes | Yes | Yes |
| Internet Explorer 11 | Yes | Yes | – |
| Microsoft Edge* | Yes | Yes | Yes |
| OS X | |||
| Safari 9/10 | Yes | Yes | Yes |
| Google Chrome | Yes | Yes | Yes |
| Mozilla Firefox | Yes | Yes | Yes |
| Android (6.0) | |||
| Google Chrome | Yes | Yes | – |
| Native SDK | Yes | Yes | – |
| iOS 8+ | |||
| Safari | Yes | Yes | – |
| Native SDK | Yes | Yes | – |
* Microsoft Edge based on Chromium is supported. Prior versions of Microsoft Edge have been deprecated by Microsoft and are no longer supported by Live Assist.
See also:
Visitor Side—Unsupported Browsers
Live Assist does not support the following browsers, due to experience or security reasons. If visitors use one of the following browsers to view your website, Live Assist may not display any engagements or chat-buttons:
- Internet Explorer 8, 9, 10
- Line browsers
- Mobile Device Browsers other than those listed above.
- Internet Explorer 11 in Compatibility mode
Live Assist Workspace Requirements
When accessing the Live Assist, Agents, Agent Managers, Admins, and Campaign Managers can use the following:
| Chat and Co-browse | Voice and Video Escalation | Admin Portal | |
|---|---|---|---|
| Windows 7+ | |||
| USD (2.2 to 4.1) | Yes | – | Yes |
| USD (4.1+) | Yes | Yes | Yes |
| Google Chrome | Yes | By enabling the Chrome process | Yes |
| Microsoft Edge | Yes | Yes | Yes |
| Internet Explorer 11 | Yes | – | Yes |
| Mozilla Firefox | – | – | Yes |
| OS X | |||
| Google Chrome | Yes | Yes | Yes |
| Safari 9/10 | – | – | Yes |
| Mozilla Firefox | – | – | Yes |
Important: Microsoft Channel Integration Framework only supports Microsoft Edge and Google Chrome. See: Dynamics 365 Customer Engagement Readme.
Microsoft Dynamics 365 Requirements
Live Assist seamlessly integrates with the Unified Service Desk (USD) Version 2.2 and later, and the Online Version 8.2 and later.
See the following more specific sample system requirements from Microsoft:
- https://technet.microsoft.com/en-us/library/dn531055.aspx
- https://technet.microsoft.com/en-us/library/dn646882.aspx
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