The Live Assist platform aims to provide the best engagement experience for consumers and organizations. Live Assist constantly advances in its technology, and always uses the most up-to-date innovative tools.
Guidelines for visitors
- Visitors use one of the latest browser versions of the following supported:
| Chat | Co-browse | Voice and Video Escalation | |
|---|---|---|---|
| Windows 10/11 | |||
| Google Chrome | Yes | Yes | Yes |
| Microsoft Edge* | Yes | Yes | Yes |
| Mozilla Firefox | Yes | Yes | Yes |
| MacOS | |||
| Safari | Yes | Yes | Yes |
| Google Chrome | Yes | Yes | Yes |
| Mozilla Firefox | Yes | Yes | Yes |
| Android | |||
| Google Chrome | Yes | Yes | – |
| Native SDK | Yes | Yes | – |
| iOS | |||
| Safari | Yes | Yes | – |
| Native SDK | Yes | Yes | – |
*Microsoft Edge based on Chromium is supported. Prior versions of Microsoft Edge have been deprecated by Microsoft and are no longer supported by Live Assist.
See also:
Visitor Side—Unsupported Browsers
Live Assist does not support the following browsers, due to experience or security reasons. If visitors use one of the following browsers to view your website, Live Assist may not display any engagements or chat buttons:
- Internet Explorer
- Line browsers
- Mobile Device Browsers other than those listed above.
Live Assist Workspace Requirements
When accessing Live Assist, Agents, Agent Managers, Admins, and Campaign Managers can use the following:
| Chat and Co-browse | Voice and Video Escalation | Admin Portal | |
|---|---|---|---|
| Windows 10/11 | |||
| USD (4.1+) Google Chrome* |
Yes | Yes *** | Yes |
| USD (4.1+) Microsoft Edge based on Chromium** |
Yes | Yes | Yes |
| Web Client Google Chrome |
Yes**** | Yes | Yes |
| Web Client Microsoft Edge based on Chromium |
Yes | Yes | Yes |
| Web Client Mozilla Firefox |
- | - | Yes |
| MacOS | |||
| Google Chrome | Yes**** | Yes | Yes |
| Safari | – | – | Yes |
*Enabling Chrome process hosting type is required
**Enabling Edge WebView2 process hosting type is required
*** Enabling ChromeEnableMediaStream is required
**** Cobrowse fails to load on affected Chrome versions
Important: Microsoft Channel Integration Framework only supports Microsoft Edge and Google Chrome. See Dynamics 365 Customer Engagement Readme.
See also: Latest Testing Report - 10 September 2023
Microsoft Dynamics 365 Requirements
Live Assist seamlessly integrates with the Unified Service Desk (USD) Version 2.2 and later, and the Online Version 8.2 and later.
See the following more specific sample system requirements from Microsoft:
- https://technet.microsoft.com/en-us/library/dn531055.aspx
- https://technet.microsoft.com/en-us/library/dn646882.aspx
Cookies
Live Assist uses cookies to implement its features.
Important: Live Assist for Dynamics 365 has discontinued support of Internet Explorer 11 See: Internet Explorer 11 - End of Life