Get Live Assist for Dynamics 365 (LAD365) set up on your website so you can receive contact from visitors.
Prerequisites
- If you have not already done so, enable the Agent Widget and test to make sure conversations work.
- Add some users to Live Assist.
How to enable Live Assist on your website
To add LAD365 on your website, you need to add a small amount of JavaScript code to your web pages. This code runs on your website and interacts with the LAD365 servers. We refer to the process of adding the code as tagging your site.
Tag all of the pages where you want to give your visitors the ability to contact an agent.
Steps
- In the Admin Portal, click on Get Started and then Chat
- Click on Start
- Move through the wizard to get to the Add the code snippet to website step. Click Copy to copy the code to your clipboard.
Note: We recommend that you paste the code into a text file and save it for future reference or use.
- Paste the code into the HTML source of all the pages on your website, within the
<body>element.
Next Steps
- If you are having trouble getting Live Assist to load on your pages, see Managing the Live Assist tag for how to solve some common issues
- Create messaging web engagements, following the guide to web engagements
- Contact support or your account director, to have all messaging features unlocked (see how)
- See Live Assist Engagement Training for Information on managing engagements, agent routing and skill groups, chat surveys, and agent content