Skip to main content

Using Sections to categorize your website

  • Chat

Updated ~ minute read

Sections allow you to target visitors with specific Live Assist engagements using custom categorization.

For example, you may want to display an engagement for cameras on pages of your website that specialize in cameras and nowhere else across your site.

Live Assist can target visitors using the URL. However, this means that you need to add the URL of each page relating to cameras into Live Assist and the structure of your website may not make this suitable.

Sections allow you to tag pages with javascript code with categories you manage.  Live Assist inspects the tag against its configuration to display the appropriate engagement when it finds a match. Pages can have multiple tags, allowing you to build flexible campaign targeting.

Consider using Sections if:

  • The pages you wish to target do not have URLs you can target easily.
  • You make frequent changes to your website and it is hard to keep track of the pages in each category.

Important: Sections only apply on page load; not on Single Page Applications

Creating a Section for your engagement

To create a section for your engagements:

  1. Create a code snippet listing the section names you require, as follows:
    <script>
       lpTag.section = [
          "loans", //Replace with section or sub-section name
          "students"
       ];
    </script>
  2. You must include the lpTag.section definition code on pages where you want your engagement to display.
  3. In your Engagement Portal, find your engagement under Campaign and click Location:
    Screen_Shot_2017-04-28_at_12.42.36.png
  4. Click Add new.
  5. Enter a location name to group your sections by.
  6. Under Section, you can specify the sections that must appear on a page for your engagement to appear.
    Screen_Shot_2017-04-28_at_12.44.20.png

    Important:
         •  If you require exact matches, you must use quotes.
         •  If you provide a phrase without quotes, the engagement matches any page containing any of the words you provide in the phrase.


    For example, a Section of DSLR cameras match pages with tags: 
    • DSLR
    • cameras
    • DSLR cameras
    • waterproof cameras

    However, "DSLR cameras" only matches:
    • DSLR cameras

    Specifying a phrase in quotes ensures that the engagement displays on pages with only a matching tag.

  7. Click Save.

See Also: