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  1. Live Assist for 365 Support
  2. Campaign Management
  3. Engagement Portal Advanced Topics

Engagement Portal Advanced Topics

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  • Queue prioritization
  • Refreshing the Engagement to reflect the availability of the Agents
  • How a Routing Question Can Help Improve Your Service
  • Automated Chat Distribution (ACD)
  • Agent Groups - The Basics
  • Agent Groups and Advanced Workload Distribution
  • Automatic Messages
  • Chat queues and Max Wait Time
  • Busy State
  • Using Sections to categorize your website
  • Line of Business Configuration
  • Managing Predefined Content
  • Engagements Targeted at Authenticated Users
  • Hiding Offline Surveys from unauthenticated visitors
Live Assist for 365 Support