Engagement Portal Advanced Topics
- Queue prioritization
- Refreshing the Engagement to reflect the availability of the Agents
- How a Routing Question Can Help Improve Your Service
- Automated Chat Distribution (ACD)
- Agent Groups - The Basics
- Agent Groups and Advanced Workload Distribution
- Automatic Messages
- Chat queues and Max Wait Time
- Busy State
- Using Sections to categorize your website
- Line of Business Configuration
- Managing Predefined Content
- Engagements Targeted at Authenticated Users
- Hiding Offline Surveys from unauthenticated visitors