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  1. Live Assist for 365 Support
  2. Campaign Management
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Chat

  • Supervisor Chats within the Engagement Portal
  • How are agents assigned to chat sessions within Dynamics 365?
  • Agent availability status
  • Requesting Chat Transcripts with an agent
  • Enabling an offline survey for when your agents are offline
  • What chat distribution routing schemes are available?
  • Can the customer see how many other customers are in queue ahead of them?

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