You can access your CPI billing dashboard through the Live Assist Admin Portal. CPI billing is active when the license number is displayed as infinite.
The dashboard displays your organization's Daily Active Relationships (DAR) per month, categorized as follows:
- Human = Human agent only
- Bot = Bot only
- Tango = where Humans and Bots work together
The data is refreshed monthly.
Note: CPI Usage data is not available for trial accounts. If you have purchased licenses and would like to monitor what your CPI usage would be if you switched to CPI billing, please contact Support.
For more information about CPI, please refer to What is 'cost per interaction billing'?