To buy and add a subscription to your Live Assist account, either:
- Contact your CBA sales representative directly, or
- Send an email to firstname.lastname@example.org providing the following information:
A representative from our Sales team will contact you as soon as possible.
Viewing your entitlement
To see your available seats for your tenancy:
- Navigate to the Live Assist Admin Portal
For Dynamics365 Unified Interface,the links can be found via the Dynamics 365- Custom App
From the bottom left menu select the Live Assist option
Then select the Administration Portal link for the Live Assist Administrator page.
- Click Entitlement
- You can assign licenses to an organization—this makes them Available.
- When you activate the seats, by creating Live Assist users, the License moves from Available to In Use.