How to Log in to the Admin Portal

You can access the Administration Portal by going to the Live Assist Settings app.

1. In Dynamics 365, go to the app launcher.
   
2. Click on the Live Assist Settings App
   
3. From the left menu, click on the Administration Portal link
   

   Note: The Supervisor Console link will take you to the Engagement Portal

4. Click the blue button to log in using Dynamics 365 credentials
   If you were logged in to Dynamics, you're done!  If not, you will be redirected to a page where you can enter your Dynamics credentials. (You may also need to grant Live Assist permission to access your profile data.)

When you log into the Live Assist Admin Portal you will see an admin dashboard similar to the one shown below.