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Agent Guides
Agent Guide: USD

Articles in this section

Features Exclusive to USD
How to Install Unified Service Desk (USD)
How to Log in to Live Assist for USD
USD Presence State
USD - Agent Notifications
How to Locate a Contact Record in USD
How to Handle Multiple Chats in USD
How to Escalate a Chat to a Support Case
How to View the Activity Record for a Chat in USD

USD Presence State

January 03, 2022 08:26
Updated

The presence state is shown in the agent’s language preference.

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