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Agent Guides
Agent Guide: USD
Articles in this section
Features Exclusive to USD
How to Install Unified Service Desk (USD)
How to Log in to Live Assist for USD
USD Presence State
USD - Agent Notifications
How to Locate a Contact Record in USD
How to Handle Multiple Chats in USD
How to Escalate a Chat to a Support Case
How to View the Activity Record for a Chat in USD
USD Presence State
The presence state is shown in the agent’s language preference.
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Related articles
USD - Agent Notifications
How to Receive a Chat
Features Exclusive to USD
Installing and enabling Live Assist for USD
How to Install Unified Service Desk (USD)
