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Live Assist for 365 Support
Agent Guides
Agent Guide: USD
Articles in this section
Capturing USD Logs
USD Presence State
Restoring Default Live Assist for 365 Settings in Unified Service Desk (USD)
USD - Agent Notifications
How to View the Activity Record for a Chat in USD
How to Locate a Contact Record in USD
How to Handle Multiple Chats in USD
How to Escalate a Chat to a Support Case
Features Exclusive to USD
How to Log in to Live Assist for USD
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USD Presence State
The presence state is shown in the agent’s language preference.
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