Agent Guides
Agent Guide: General
- How to display client wait time
- How to Use Predefined Content
- How to search for Knowledge Base Articles
- Where to find Chat Activities and Transcripts
- Visitor Contextual Information
- Chat Activity Completion
Agent Guide: Web Client
Agent Guide: USD
- Features Exclusive to USD
- How to Install Unified Service Desk (USD)
- How to Log in to Live Assist for USD
- USD Presence State
- USD - Agent Notifications
- How to Locate a Contact Record in USD
Agent UX
- How to Transfer Files to Visitors
- Agent Voice and Video Escalation
- Agent UX—Associate CRM contact with a chat
- Agent UX - “Visitor is typing” and “Agent is typing” messages
- Agent UX - Tracking Co-browse sessions
- Agent UX - Audio Notifications
Reporting
Co-Browse
Chat
Features and Functionality
Agent Troubleshooting
- Agent cannot chat after entity creation when using firefox
- Agent Widget is not being presented to agent
- Agent Chat Widget Troubleshooting
- Agent Widget is not loading, or remains blank
- Agent Co-browse closed when using backspace in Firefox
- Agent Widget Keeps Logging out