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  1. Live Assist for 365 Support
  2. Agent Guides
  3. Agent Guide: USD

Agent Guide: USD

  • Features Exclusive to the USD
  • How to Install the Unified Service Desk (USD) for Microsoft Dynamics 365
  • How to Log in to Live Assist for USD
  • USD Presence State
  • Agent Notifications in the USD
  • How to Locate a Contact Record in the USD
  • How to Handle Multiple Conversations in USD
  • How to Escalate a Conversation to a Support Case in the USD
  • How to View the Activity Record for a Conversation in the USD

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