Agent Guide: USD
- Features Exclusive to the USD
- How to Install the Unified Service Desk (USD) for Microsoft Dynamics 365
- How to Log in to Live Assist for USD
- USD Presence State
- Agent Notifications in the USD
- How to Locate a Contact Record in the USD
- How to Handle Multiple Conversations in USD
- How to Escalate a Conversation to a Support Case in the USD
- How to View the Activity Record for a Conversation in the USD