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  1. Live Assist for 365 Support
  2. Agent Guides
  3. Agent Guide: General

Agent Guide: General

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  • How to display client wait time
  • How to Use Predefined Content
  • How to search for Knowledge Base Articles
  • Where to find Chat Activities and Transcripts
  • Visitor Contextual Information
  • Chat Activity Completion
  • How to Receive a Chat
  • How to Change The Default Availability Status
  • How to Transfer a Chat
  • How to Create a Contact from a Chat
  • How to Activate Full Mode
  • Accessing your closed chats
  • Agent Clients
Live Assist for 365 Support