Agent Guide: General
- Best Practices for Agent Messaging
- How to display client wait time
- How to Use Predefined Content
- How to search for Knowledge Base Articles
- Where to find Chat Activities and Transcripts
- Visitor Contextual Information
- Chat Activity Completion
- How to Receive a Chat
- How to Change The Default Availability Status
- How to Transfer a Chat
- How to Create a Contact from a Chat
- How to Activate Full Mode
- Accessing your closed chats
- Agent Clients