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  1. Live Assist for 365 Support
  2. Agent Guides
  3. Agent Guide: General

Agent Guide: General

  • Best Practices for Agents
  • How to display client wait time (legacy Chat)
  • How to search for Knowledge Base Articles
  • Where to find Conversation Activities and Transcripts
  • Visitor Contextual Information
  • Engagement Activity Completion in Dynamics 365
  • How to Accept a Conversation
  • How to Change The Default Availability Status for Agents
  • How to Transfer a Conversation
  • How to Create a Contact from a Conversation
  • Accessing your Closed Conversations

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