Agent Guide: General
- Best Practices for Agents
- How to display client wait time (legacy Chat)
- How to search for Knowledge Base Articles
- Where to find Conversation Activities and Transcripts
- Visitor Contextual Information
- Engagement Activity Completion in Dynamics 365
- How to Accept a Conversation
- How to Change The Default Availability Status for Agents
- How to Transfer a Conversation
- How to Create a Contact from a Conversation
- Accessing your Closed Conversations