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  1. Live Assist for 365 Support
  2. Agent Guides
  3. Agent UX

Agent UX

  • How to Transfer Files to Visitors
  • How to Use Canned Messages
  • Agent Voice and Video Escalation
  • Agent UX – Associate a CRM contact with a conversation
  • Agent UX – “Visitor is typing” and “Agent is typing” messages
  • Agent UX – Audio Notifications
  • Agent UX – Visual Notifications
  • Agent UX – Collapse or Expand the Agent Widget
  • Agent UX – Understand Chat Details and Bot Analytics
  • Agent UX – Chat commands
  • Agent UX—Chat Timers (Legacy Chat)
  • Agent UX – Auto-Open Chat Activity Record

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