Agent UX
- How to Transfer Files to Visitors
- How to Use Canned Messages
- Agent Voice and Video Escalation
- Agent UX – Associate a CRM contact with a conversation
- Agent UX – “Visitor is typing” and “Agent is typing” messages
- Agent UX – Audio Notifications
- Agent UX – Visual Notifications
- Agent UX – Collapse or Expand the Agent Widget
- Agent UX – Understand Chat Details and Bot Analytics
- Agent UX – Chat commands
- Agent UX—Chat Timers (Legacy Chat)
- Agent UX – Auto-Open Chat Activity Record