Agent UX
- How to Transfer Files to Visitors
- Agent Voice and Video Escalation
- Agent UX - Associate CRM contact with a chat
- Agent UX - “Visitor is typing” and “Agent is typing” messages
- Agent UX - Tracking Co-browse sessions
- Agent UX - Audio Notifications
- Agent UX - Visual Notifications
- Agent UX - Expand / Collapse
- Agent UX - Chat activity: more chat details
- Agent UX - Context panel
- Agent UX - Chat commands
- Agent UX - Canned Messages
- Agent UX - Co-browse changes for visitors
- Agent UX - Chat Timers
- Agent UX - Unread message notifications