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  1. Live Assist for 365 Support
  2. Agent Guides
  3. Agent UX

Agent UX

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  • How to Transfer Files to Visitors
  • Agent Voice and Video Escalation
  • Agent UX—Associate CRM contact with a chat
  • Agent UX - “Visitor is typing” and “Agent is typing” messages
  • Agent UX - Tracking Co-browse sessions
  • Agent UX - Audio Notifications
  • Agent UX - Visual Notifications
  • Agent UX - Expand / Collapse
  • Agent UX - Chat activity: more chat details
  • Agent UX - Context panel
  • Agent UX - Chat commands
  • Agent UX - Canned Messages
  • Agent UX - Co-browse changes for visitors
  • Agent UX—Chat Timers
  • Agent UX - Unread message notifications
  • Agent UX—Auto Open Chat Activity
Live Assist for 365 Support