CafeX is performing essential maintenance in all regions starting on the 30th July 2019. During the maintenance periods for each region, CafeX expects there to be impact to Live Assist for Dynamics 365.
APAC 30th July 2019—13:00 UTC duration 2 hours
EMEA & South America 31st July 2019—06:00 UTC duration 2 hours
North America 1st August 2019—08:00 UTC duration 2 hours
The schedule and progress is available on: https://status.liveassistfor365.com
Contact Support if you have any questions.
During a maintenance period we expect there to be impact to the following services:
- Chat Service
- Co-browse Service
- Voice and Video Escalation Service
- Chat bots
- Administration Portal
- On boarding Service
During the maintenance window, it is possible Live Assist logs agents out and they have to log in to the Agent application to continue using it. This may happen multiple times during the period. This can affect ongoing chats. Visitors will be able to engage with agents throughout the maintenance period.
The service that synchronizes user changes made in Dynamics 365 will be temporarily suspended. Any administration changes that you make during a maintenance window may be lost. CaféX recommends not making any changes during the maintenance period.
On boarding Service
We will be turning off the provisioning application which will prevent customers from installing Live Assist for Dynamics 365.
Upgrades will also be impacted and any customers attempting an upgrade during the maintenance period will encounter failures. Since upgrades are performed from within the Dynamics 365 Admin center CaféX cannot turn them off and recommend that customers do not attempt upgrades during the maintenance period.